Problema empresarial

As the world leader of supplying equipment and services to the oil and gas and chemical industries, we needed the complete repair history of our parts in one centralized location to provide the highest quality of service.

We lacked a technology solution to bring photo files, excel sheets and legacy systems to one easy -to-access place which impacted 40% of our business.

Actores del proceso

  • Service and customer services departments

Pasos del proceso

An application that we built on a BPM platform served as a front-end solution for our employees to access anywhere on mobile devices. This new solution allows us to track incoming service requests, document the status, input the servicing cost, and confirm that invoices have been paid.

Beneficios del proceso

Dar a nuestros empleados la capacidad de trabajar desde móviles ha incrementado la colaboración entre múltiples departamentos, dando lugar a una experiencia del cliente mejorada. Nuestro ciclo de servicio se ha vuelto tan rápido que hemos usado la aplicación para registrar más de 5000 entradas en 18 meses, en lugar de 2000 en los últimos 10 años.

Appian Alert

Stay Connected

Subscribe to the Appian Blog to know the latest IT and business innovations.