We are a non-profit organization that aims to help students with disabilities that require additional assistance during the transition period between high school and college. Each year we receive tens of thousands of requests for specialized equipment, a controlled environment and additional time for exams and we needed a way to automate those.
Actores del proceso
Employees responsible for fielding requests and those responsible for carrying them out
Pasos del proceso
A BPM platform provided a location to enter these types of requests to initiate assistance. All requests are kept in one easy-to-access location allowing us to track the status and complete necessary processes faster.
Beneficios del proceso
Con un sistema como este, hemos eliminado los errores de procesamiento asociados con los sistemas manuales y basados en papel y ahora tenemos la capacidad de revisar las solicitudes a nivel macro o micro.