Digital is disrupting the way that customers are conducting their business. Customer experience is at the core of this disruption. Enterprises are heavily leveraging BPM for driving customer experience improvement initiatives through process transformation.
Wipro’s Digitalization practice helps customers leverage BPM for superior customer experience with increased operational efficiency, agility and control. Our offerings are designed to identify, conceive, construct and execute organization-wide digital strategies leveraging BPM that help you:
- Discover and Design customer-centric business process for customer acquisition, unified customer experience and customer service request management
- Develop and Deploy process solutions through automation, intelligent rules and optimized processes for organization-wide transformation
- Improve Business Processes to respond quickly to changing customer and market needs
We leverage our strong devops and automated testing framework – AgileBase for Appian, to help customers implement BPM projects at the speed of digital
Our BPM Consulting Service provides benefits:
- Operational Efficiency: Improve existing processes to align with business outcomes, eliminate manual hand-offs, establish ownership and enable seamless execution
- Agility: Improve ability to change and adapt processes quickly and cost effectively to respond to market, customer and regulatory demands
- Customer Experience Expectations: Meet customer expectations through seamless execution and customer alignment
- Better Controls: Manage processes and process outcomes by enabling real-time alerts and notifications
- Visibility: Provide real-time visibility into execution of requests to business users, supervisors and customers
Wipro’s Accelerated Appian Delivery – AgileBase™
Wipro with Appian provides a Continuous Delivery Platform to various business domains leading to the achievement of organizations’ s key goals and deliverables. Our robust process automation can lead to 40% improvement over manual build & deploy efforts. With end to end visibility and deliver right first time solution approach creates the path for quicker time to market.
Wipro is a ‘Leader’ in The Forrester WaveTM: BPM Service Providers, Q4 2016
Forrester report recognized Wipro for:
- Cutting edge design practices to large scale process transformation
- Innovative methodology that combines design thinking and customer experience design concepts
- 22 experience design centers across the globe
- Acquisition of Designit, which provided Wipro with an instant infusion of top design talent to help extend its BPM consulting engagements
To view the report click here.